WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), also known as Accerta.

Accerta is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values we’ve built our business on: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

ABOUT THIS OPPORTUNITY

The Dispute Specialist is responsible for managing the intake and review of

Determination of Needs (DoN) disputes raised by families and or independent youth within  AccessOAP. This role requires strong analytical skills, effective communication and the ability to maintain and adhere to the established process while minimizing risks, ensuring consistency and accuracy. 

The successful candidate will liaise with AccessOAP consortium teams and designated legal teams to ensure that all the necessary steps were followed throughout the dispute process. This includes coordinating efforts, sharing information and confirming that all parties are aligned with the process to achieve effective dispute closures. 

ACCOUNTABILITIES

• Conduct DoN dispute intakes with primary caregivers and/or independent
• Collaborate with primary caregivers and/or independent youth to gather relevant
   complaint information 
• Implement effective strategies ensuring alignment of the dispute process
• Communicate clearly and effectively with primary caregivers and/or independent youth
    following program guidelines and operational procedures across all interactions
• Flag exceptional serious, sensitive, or systemic complaints to management’s attention
• Maintain comprehensive and details records within a complaint management system as
  per organizational and program processes
• Open, close, and maintain cases within the CMS, and other systems as required
• Conduct case analysis, closure calls and draft closures letters as required
• Provide feedback and insight to management regarding trends, recurring issues and
  potential improvements 
• Other duties as assigned

QUALIFICATIONS

• Paralegal diploma required
• Additional college diploma, bachelor’s degree or equivalent combination of relevant
  experience is an asset
• Experience in dispute resolution processes strongly preferred
• Strong organizational skills and attention to detail
• Ability to work independently as well as collaboratively in a team environment
• Strong analytical and problem-solving skills with the ability to think critically under
  pressure
• Excellent verbal and written communication skills with a focus on diplomacy and tact
• Proficiency in Word, Excel, PowerPoint and SharePoint

WHAT WE OFFER

• Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
• Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
• Performance-based incentive programs: Opportunities to increase your earnings.
• Growth opportunities in a company that promotes from within.
• Volunteering: Time off to volunteer within our community
• Hybrid: working environment with a laptop and two monitors.
• Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
• Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
• Member Assistance Program: Includes Employee Assistance Program services.
• Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
• Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
• Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals.

FLEXIBLE WORK ARRANGEMENT

We support a hybrid approach, which will give everyone the best of both worlds – a mix of home and in-office workdays.  Hybrid schedules will be determined in partnership between individuals, managers, and the team. 

HOW TO APPLY

We accept applications submitted via email to kmcbride@accerta.ca. Please note that we use AI tools to support and enhance our recruitment process. Rest assured that your application will be reviewed thoroughly by our hiring team.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process.  Accommodation is available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.

To learn more about us please go to: www.accerta.ca.