WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Operations Transcription Clerk

EMPLOYMENT TYPE: Fixed Term Contract 3 months, Hybrid, Shift 10 am – 6 pm

ABOUT THIS OPPORTUNITY

The Operations Transcription Clerk provides exceptional customer service, organizes, coordinates, and assists in the smooth running of the mail room operations and transcriptions. Reports to the Contact Centre, Supervisor.

 ACCOUNTABILITIES

• Processing transcriptions using HyperScience for regular mail and applications.
• Prepare documents (compile and stuffing in envelopes) for mail and courier.
• Open mail and distribute.
• Assist with Claim Sorting, Imaging, and Filing, including scheduling couriers for incoming/outgoing items.
• Distribute Faxes electronically to appropriate work streams.
• Maintain and protect the confidentiality and privacy of all information.
• To perform work safely and maintain a clean and organized workspace.
• Lifting objects up to 15 lbs.
• Other duties as assigned.

QUALIFICATIONS

Knowledge and Experience:

• Minimum 1-year experience working in a mail room or clerical role.
• Minimum 1 year data entry experience.
• Interpersonal and communication skills to work effectively with a diverse team and all levels of staff.

Education:

• Secondary Diploma or equivalent required.

Technical Skills & Abilities:

• Strong computer skills and proficiency with Microsoft Office programs (Word, Excel, PowerPoint) or equivalent required.
• Average typing speed of 40 words per minute
• Strong communication and problem-solving skills.

ANNUAL SALARY: $45,590 – 50,600

WHAT WE OFFER

• Group Benefits: Contract employee plan coverage begins on the employee’s first day.
• Growth Opportunities:  in a company that promotes from within.
• Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:

Employees are expected to work on-site at least once per month at our Toronto office (777 Bay St., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

HOW TO APPLY

We accept applications submitted via our Dayforce Portal – Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during the interview. Artificial intelligence (AI), however, is not used to screen candidates.

Rest assured that your application will be reviewed thoroughly by our hiring team.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.   To learn more about us please go to: www.accerta.ca.