People & Culture Specialist

WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), also known as Accerta.

Accerta is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values we’ve built our business on: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

ABOUT THIS OPPORTUNITY

The successful candidate will play a key role in supporting key HR functions and will work closely with a fun, collaborative, and agile team. This role will contribute to core HR operations, including employee relations, payroll administration, benefits and pension administration, HR programs, policies, and talent acquisition. The P&C Specialist will also support efforts to foster a thriving workplace through culture and engagement. Additionally, this role will provide guidance to people leaders on employee relations and performance management. The role offers the opportunity to contribute to strategic HR initiatives that reinforce the organization’s People Strategy and Employee Value Proposition.

ACCOUNTABILITIES

Payroll Administration

Collect, verify, and ensure the accuracy of payroll data to support timely and accurate semi-monthly payroll processing in coordination with an external payroll consultant.
Maintain accurate and detailed payroll records in compliance with statutory and audit requirements.
Prepare and submit monthly remittances and payments, including garnishments, WSIB, and other statutory deductions.
Oversee the preparation and processing of group insurance payments and remittances to financial institutions on a semi-monthly and monthly basis.
Support Finance with payroll-related tasks during month-end and year-end reporting cycles.
Assist with employee communication related to payroll, benefits, pension updates or changes.
Remain current on payroll and benefits legislation to ensure ongoing compliance.
Partner with the People & Culture Specialist to ensure HRIS and payroll data, including reporting and collaboration with Finance is accurate.
Perform year-end payroll activities, including EHT, WSIB, and pension reconciliations.
Collaborate with internal and external auditors by providing accurate payroll data and documentation.
Audit payroll records regularly, ensuring timely adjustments and corrections as needed.
Create, analyze, and distribute payroll reports; work closely with Finance to address and resolve discrepancies.
Prepare and reconcile month-end journal entries for payroll, benefits, pensions, and RRSPs.
Coordinate with the external consultant on year-end processing, including T4s, ROEs, pension contributions/reconciliation, WSIB, EHT, etc.
Update & upload semi-monthly Pension & RRSP files and remit.
Update TFSA & FHSA contributions
Manage short-term disability adjustments, along with other leaves.
Prepare and submit WSIB premiums and other mandatory reporting.
Ensure all year-end payroll responsibilities are completed accurately and on time.

Benefits, Compensation, and HR Programs

Responsible for the full cycle administration of group health benefits, pension, and financial wellness programs for employees such as processing new hires, changes, and exits.
Ensuring new hires submit their benefits and pension enrolment forms on time.
Billing and remittance reconciliation which includes processing and reconciling all financial activities related to employee benefits, pension, RRSP, TFSA, and FHSA, including 3rd party remittances.
Work with employees, managers, medical adjudicators, and insurers for STD and LTD claims.
Responsible for the administration and roll-out of various HR programs, such as Rewards and Recognition, DEI, etc.

Employee Relations

Provide coaching and support to leaders on managing workforce performance matters.
Promote a positive work environment through proactive employee engagement initiatives and communication.

Compliance & Risk Management

Ensure compliance with labor laws, company policies, and regulatory requirements.

Recruiting & Retention

Partner with hiring managers to attract and retain top talent through effective recruitment strategies and exceptional employee experiences.
Support workforce planning initiatives, including identifying skill gaps and succession planning needs and the use of AI in job automation and redesign initiatives.
Create job change/promotion letters as necessary.

Team Collaboration

Work closely with HR members and Accerta’s cross-functional teams to ensure alignment of HR practices with organizational goals.

Other

Other duties as assigned.

QUALIFICATIONS

Completed post-secondary education preferably in Business Administration, Human Resources, or related field.
Minimum of 4 years of progressive HR experience.
Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) with the Human Resources Professionals Association, or in progress.
Certified as a Payroll Compliance Practitioner (CPC) or interest in working towards this designation.
Experience using Dayforce or other HRIS and payroll platforms as well as data analytics experience.
Demonstrated experience implementing employee engagement and retention programs to support HR strategies.
Advanced knowledge of MS Office, including Teams, Word, PowerPoint, and Excel.
Strong numeracy skills.
Excellent problem-solving skills and an ability to work in a team environment with exceptional organizational, time management, and prioritizing skills.
Excellent interpersonal, written, and oral communication skills.
High standards of ethics and confidentiality in handling sensitive information.
High attention to detail in all areas of work.
Ability to work in a fast-paced environment.
Demonstrated ability to lead with authenticity, kindness, and a focus on collaboration.

Preferred Experience

Experience in organizational development, change management, and/or cultural renewal initiatives.
Familiarity with DEI programs and creating an inclusive workplace.
Experience using generative AI.

WHAT WE OFFER

Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
Performance-based incentive programs: Opportunities to increase your earnings.
Growth opportunities in a company that promotes from within.
Volunteering: Time off to volunteer within our community
Hybrid: working environment with a laptop and two monitors.
Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
Member Assistance Program: Includes Employee Assistance Program services.
Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals.

FLEXIBLE WORK ARRANGEMENT

We support a hybrid approach, which will give everyone the best of both worlds – a mix of home and in-office workdays. Hybrid schedules will be determined in partnership between individuals, managers, and the team.

HOW TO APPLY

We accept applications submitted via email to kmcbride@accerta.ca

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Accommodation is available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.

To learn more about us please go to: www.accerta.ca