Bilingual Customer Service Representative
The Bilingual Customer Service Representative (CSR) plays a central role in delivering high-quality client service within Accerta’s Contact Centre in both English and French. As a first point of contact for clients, Bilingual CSR responds to inquiries across multiple communication channels.
Regional Service Network Specialist, East Region
AccessOAP is seeking a Regional Service Network Specialist for East region (RSN). This position will liaise with families and children’s services sector providers to ensure that OAP-registered families and local service providers have access to accurate and timely information to support their needs.
Customer Service Representative
The Customer Service Representative (CSR) plays a central role in delivering high-quality client service within Accerta’s Contact Centre. As a first point of contact for clients, the CSR responds to inquiries across multiple communication channels, including phone, chat, mail, email, and portal messages, while ensuring clear, accurate, and professional communication.
Supervisor Contact Centre, Bilingual English & French
The Supervisor – Contact Centre (Bilingual: English & French) provides day-to-day leadership to a team of contact centre agents, including Customer Support Representatives (CSRs), within a high-volume, multi-channel contact centre environment. In addition to standard supervisory responsibilities managed in both English and French.
