Bilingual Customer Service Representative
The Bilingual Customer Service Representative (CSR) plays a central role in delivering high-quality client service within Accerta’s Contact Centre in both English and French. As a first point of contact for clients, Bilingual CSR responds to inquiries across multiple communication channels.
Regional Service Network Specialist, East Region
AccessOAP is seeking a Regional Service Network Specialist for East region (RSN). This position will liaise with families and children’s services sector providers to ensure that OAP-registered families and local service providers have access to accurate and timely information to support their needs.
Supervisor Contact Centre, Bilingual English & French
The Supervisor – Contact Centre (Bilingual: English & French) provides day-to-day leadership to a team of contact centre agents, including Customer Support Representatives (CSRs), within a high-volume, multi-channel contact centre environment. In addition to standard supervisory responsibilities managed in both English and French.
Senior Business Analyst
The Senior Business Analyst will be accountable for gathering and defining business needs, reviewing and approving detailed business requirements, documenting business process, identifying and managing risks, assisting in planning and executing business acceptance testing, updating system documentation, developing communications, training and transitioning knowledge to production support.
