Serving the public, social service providers, and healthcare practitioners, our omnichannel contact centre services include live-agent telephone assistance, chat functionality, and innovative self-service tools.
Built on a powerful SaaS platform, our scalable solution includes a case management system that allows integration across:
- Phone,
- Webchat,
- Email/secure messaging,
- Text, and
- Interactive technologies.
Modern and Innovative
Utilizing advanced artificial intelligence and machine learning to streamline information access (interactive virtual agents (IVA) and interactive voice response (IVR) systems).
Self-Service Capabilities
Empowering users with secure options to access and update information independently.
Advanced Security and Authentication
Ensuring secure interactions with authentication protocols that meet international standards.
Specialized Support
Staffing agents with expertise to handle complex inquiries with precision and knowledge.
Advanced Analytics and Reporting
Leveraging data-driven insights to optimize service delivery and enhance user satisfaction.
Proven Performance and Impact
400,000
live-agent conversations
each year
XX,XXX
emails each year
800,000
pieces of mail
sent and received each year
150+
languages available through
on-demand interpretive services
