Senior Business Analyst

WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Senior Business Analyst

EMPLOYMENT TYPE: Full-time, Permanent, Hybrid

ABOUT THIS OPPORTUNITY

The Senior Business Analyst will be accountable for gathering and defining business needs, reviewing and approving detailed business requirements, documenting business process, identifying and managing risks, assisting in planning and executing business acceptance testing, updating system documentation, developing communications, training and transitioning knowledge to production support.

Primary Accountabilities:

Engage business partners and internal subject matter experts to identify and document business needs
Work with business partners to ensure that IT development and implementations are meeting business strategies
Technical knowledge expertise during info delivery session(s) to end users
Plan and execute business acceptance testing including preparation of test plans, execution of test cases, documentation of results and filing of defects
Develop and/or provide input into internal and external communications
Collaborate with Management in the development of internal training programs

Qualiﬁcations & Experience:

University degree preferably in IT or Business
5 years’ progressive experience as a Business Analyst or equivalent experience (knowledge of methodologies, tools and techniques for testing and developing business requirements)
Exposure to project management or Agile methodologies as part of the software development life cycle (SDLC)
Working towards a Certified Business Analysis Professional (CBAP) Certiﬁcation is an asset
Strong collaboration, facilitation, negotiation, and presentation skills
Proactive and thrives in a fast-paced environment
Knowledge of diverse business processes and applications
Ability to apply judgement and clear direction in a dynamic and ambiguous environment, leveraging well-developed analytical problem-solving and decision-making skills
Proﬁciency with MS Office, Visio, wireframing tool such as Figma or Balsamiq and SQL
Experience with Robotics Process Automation (RPA) projects in a Business Analyst role is a plus
Well-developed verbal and written communication skills, able to tailor communication style to the audience and to actively participate and inﬂuence conversations with stakeholders
Results oriented with a proven track record of delivering to deadlines, able to multitask and prioritize a wide range of tasks with an understanding of the big picture and interdependencies across systems and projects
An enthusiastic team player who enjoys sharing knowledge, experience and ideas and is open to the ideas and input of others
Self-motivated and able to work independently with a willingness to take on ownership and responsibility.

ANNUAL SALARY: $70,000 – 85,000

PERFORMANCE BONUS: Up to 10% of annual salary

WHAT WE OFFER

Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
Performance-based incentive programs: Opportunities to increase your earnings.
Growth Opportunities: in a company that promotes from within.
Volunteering: Time off to volunteer within our community
Hybrid Work Environment: working environment with a laptop and two monitors.
Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
Member Assistance Program: Includes Employee Assistance Program services.
Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:

Employees are expected to work on-site at least once per month at our Toronto office (4 New Street., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

HOW TO APPLY

We accept applications submitted via our Dayforce Portal – Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during interviews. Artificial intelligence (AI), however, is not used to screen candidates.

Rest assured that your application will be reviewed thoroughly by our hiring team.

Recruitment Notice

Accerta will only contact candidates using an accerta.ca email address and will never request payment or personal financial information during the hiring process.
If you are interested in a role posted on our website, please follow the application instructions outlined on the postings on the Accerta careers page.
If you receive an email claiming to be from Accerta that seems unexpected or suspicious, please verify by contacting info@accerta.ca.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.

To learn more about us please go to: www.accerta.ca