At Accerta, we make it easy for end-users, providers, and government clients to navigate and access the programs we administer. Our end-to-end program administration combines user-friendly technology with responsive, multi-channel support to streamline program delivery and enhance user satisfaction. We also create clear, easy-to-understand materials and focus on user experience (UX) to ensure programs are accessible, intuitive, and designed around the needs of the people who rely on them.
Self-Serve Portals
Accerta’s portals are intuitively designed to simplify navigation, making it easy for users to manage their interactions with public programs. Whether enrolling in a program, verifying eligibility, submitting claims, or checking benefit status, users can confidently access the information they need and complete tasks independently.
Omni-Channel Contact Center
A cornerstone of Accerta’s service delivery, our omni-channel contact center offers comprehensive support across multiple touchpoints. Users can connect with us via phone, email, chat, and online messaging, ensuring a seamless experience regardless of their preferred communication method. This personalized support empowers end users and providers to receive timely assistance, enhancing program accessibility and responsiveness.
Comprehensive Collateral Development
Offering the best of full-service design, we produce collateral materials, tailored notifications, and communications specifically crafted for end users. From informational brochures to program updates and digital assets, we develop customized materials that meet the communication needs of diverse audiences, supporting program clarity and reach.
High-Volume Mailing Solutions
Accerta’s mailing services provide high-volume capacity with options for both mass and personalized messaging. For broad program updates, our mass mailing efficiently delivers consistent information to all recipients. When individualized communication is needed, our personalized mailing ensures secure, tailored content reaches each recipient. This flexible approach supports government programs in reliably reaching end users while upholding stringent privacy standards.
Through these integrated support services, Accerta is committed to facilitating smooth, reliable interactions for all program participants. We enable government clients to maximize program reach, optimize the user experience, and ensure seamless, dependable service delivery.
Proven Performance and Impact
800,000+
providers supported annually
800,000+
pieces of mail
sent and received each year
