When people access a health or social program, they are often navigating an important moment in their lives.

They may be caring for a child, supporting an ageing parent, managing a health condition, recovering from an injury or seeking assistance during a challenging time. In these moments, the focus is rarely on the program itself. The focus is on receiving the funding, benefits, and supports when they are needed most. This is why the systems and organizations that administer programs play such an important role in people’s lives.

Organizations delivering these programs contribute to people receiving the care and support they need. But what many people don’t realize is that there is often a partner working behind the scenes to help make that experience as smooth and seamless as possible.

As a third-party administrator, Accerta provides technology, operational expertise, and administrative services that enable organizations to deliver complex programs efficiently to large numbers of people. Governments establish program policies, funding, and eligibility requirements, while third-party administrators help bring those programs to life through effective day-to-day administration. By providing operational expertise and support, they help ensure people can access available services and supports efficiently, consistently, and with confidence.

The power of partnership  

Governments and organizations partner with experienced third-party administrators to leverage proven secure technology, established processes, and dedicated expertise. Modern third-party administrators support critical functions like eligibility verification, claims processing, payment distribution, customer support, reporting, analytics, and secure digital platforms.

The result is a more consistent experience for everyone involved. Participants can navigate programs more easily, providers can focus on delivering services, and governments can have confidence that their programs are being administered securely and efficiently.

Ultimately, effective program administration isn’t just about technology or processes; it’s about making it easier for people to access the services and supports they need.

Continuous improvement is essential

As participant needs evolve, technology advances, and accessibility standards continue to improve, organizations must continually assess how their programs are experienced by the people they serve.

This often includes:

• Simplifying processes and reducing administrative barriers.
• Improving digital tools and online experiences.
• Strengthening accessibility and usability.
• Enhancing privacy and security protections.
• Reviewing participant feedback and service trends.
• Providing timely, responsive support.

Small improvements can have a significant impact. Clear instructions, a more accessible format, or a faster response to a question can reduce stress and help participants move forward with confidence. When systems work well, people spend less time navigating processes and more time focusing on what matters most: their health, their families, and their future.

How Accerta delivers value

At Accerta, that’s been our focus for more than 25 years.

We partner with Canadian governments to administer complex health and social programs, helping more than 1.2 million people access vital programs each year across more than 55 programs.

We deliver customized solutions designed to meet the unique needs of public programs, diverse communities, and stakeholder groups while upholding the high standards of service our clients expect.

Our integrated services include:

• Cloud-based software solutions that provide secure, reliable, and scalable program infrastructure.
• Managed services and program administration that support efficient day-to-day operations and participant service.
• Technology and advisory services that help clients implement and continuously improve their programs.

Every interaction matters 

Every interaction with a program shapes a person’s experience – from enrolling and confirming eligibility to accessing services, receiving payments, or reaching out for support.

While policy determines what a program offers, thoughtful administration helps determine how people experience it.

At Accerta, our focus has remained the same for more than 25 years: helping government partners deliver programs that are easier to navigate and ultimately better for the people they are designed to serve. Because when administration works well, people can spend less time navigating systems and more time focusing on what matters most in their lives.